The Adaptogen Herbs Shop – Terms and Conditions
All of our products carry a 14-day customer satisfaction guarantee. If you are not satisfied, simply return the unopened product for a full refund less any shipping charges. If you wish to return an opened item then there will be a restocking fee deducted from your refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Damage During Shipping & Lost Orders
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.
In the unlikely event that your parcel is lost in transit, please contact us about this as soon as possible for us to investigate this further. If the parcel does not show and tracking confirms there is no update, company policy is to reship the package. If tracking confirms the item has been received and signed for but the customer has still not received this, again we can offer a reship upon completion of further investigation by shipping company (Royal Mail etc). This further investigation usually takes around 3-5 working days to complete once contacted.
As company policy we do not offer refunds on lost parcels without firstly processing one reship to fulfil the original order.
Terms Of Sale
During the checkout process, you will be given the complete terms of your purchase. All of our products are sold as a food supplement and not intended to treat, cure or prevent any disease. Do not use if pregnant or breast feeding. Always consult with your health care provider before making any medical decisions.